We will keep in touch with you regularly throughout the course of your matter by telephone, email or letter. If there is a way in which you would prefer to be contacted, please let us know.
We will update you promptly if there are any developments which we think you should be aware of.
We will aim to deal with all parties connected with your matter as quickly as we can. Please note that in some instances a measured response may take time to compose and in others we may be waiting for someone else to do something or provide information before we are able to respond.
We aim to answer all telephone calls immediately but if we cannot (which usually means that we are engaged with a client or on client matters) we will try to return your call on the same morning or afternoon as it is received.
We aim to deal with emails and letters on the day of receipt.
If you ask to meet with us we will aim to arrange a meeting within the same working week as your request. If the need for a meeting is very urgent we will do our best to see you as soon as possible.