Your role 

Acceptance of terms and conditions 

Before we begin work, we will ask that you accept our terms and conditions. You can do this in one of several ways. We will send you our Care Letter by email together with a second email with instructions on how to sign the letter electronically. Or we can send you written information by traditional post, included will be a copy of our Care Letter for you to sign and return (to indicate acceptance). A stamped, addressed return envelope is provided. 

Your obligation 

We ask that you provide us with clear instructions and respond to any requests made by us as soon as is reasonably possible. Sometimes we may need to take instructions quickly. That may mean communication after normal working hours. 

Your liability for the costs of others 

If there is a risk that you could be responsible for the legal costs and expenses of another party we will advise you about this. 

Paying your bill 

Payment of our costs may be made in several ways. By electronic transfer, cheque or banker’s draft. We do not presently operate a facility to take payment by credit card. We also do not accept payment by cash for amounts over £250, except by prior arrangement. 
 
For longer cases, we may require that a standing order facility is set up for an amount to be agreed and paid at regular intervals. 
 
Bills are payable on delivery. In the event that a bill is not paid, we may apply interest to any amounts outstanding at the rate of 8% per annum. 
 
If we have to write to you about money outstanding from you to Spencer Shaw, an administration charge of £20 plus VAT will be added to your account for each letter written. 

Our VAT number 

Spencer Shaw is registered for VAT under registration number 921 3951 34. 
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