MAKING A COMPLAINT
We strive to provide an excellent service. If you have concerns about any aspect of the work we have done for you please raise them with us. If it is not possible to resolve the problem then you or we may implement the firm’s formal complaints procedure, a copy of which is available on request. No charge will be made for dealing with a client’s complaint.
Ian Jones, our Principal Solicitor, can be contacted using the Register a Complaint form on this page.
A complaint can include a complaint about a bill from us for work done. You should be aware that in such a situation you may have the right to object to the bill by way of a complaint to the Legal Ombudsman. You may also be entitled to apply to the court for an assessment of our bill under Part III of the Solicitors Act 1974.
THE LEGAL OMBUDSMAN
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. If you wish to complain to the Legal Ombudsman, you must refer the issue within six months of receving our written reply, and within one year of the issue itself occurring (or when you could reasonably have realised there was a cause for complaint).
You can also refer a complaint to the Legal Ombudsman if we have not resolved it within eight weeks of you making the complaint.
If the time limits are not met, the Ombudsman might not deal with the complaint.
For more information about the Ombudsman’s service or to get in touch, the Legal Ombudsman's contact details are:
Website: http://www.legalombudsman.org.uk/
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
REGISTER A COMPLAINT
GET IN TOUCH
Do you have a legal matter you'd like to discuss with us? Get in touch using the details below or use the form here and a member of our team will be in touch to discuss your enquiry.
Address: Spencer Shaw Solicitors Limited
St Mary's House, 68 Harborne Park Road,
Harborne, Birmingham, B17 0DH
Opening hours:
Monday - Friday 9:00AM - 5:00PM
Saturday, Sunday & Bank Holidays - Closed
Keep in touch
