If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Details of the Ombudsman’s service can be found at the following website: http://www.legalombudsman.org.uk/
. The Legal Ombudsman’s address is PO Box 6806, Wolverhampton, WV1 9WJ. The telephone number is 0300 555 0333.
Before making a complaint to the Legal Ombudsman you must normally make use of this firm’s complaints procedure. If the complaint has not been resolved to your satisfaction within eight weeks of the complaint being made, you can then use the Legal Ombudsman process.
There are other time limits to be aware of. Ordinarily, a complaint must be referred to the Legal Ombudsman within six months of this firm’s written reply to a complaint. The complaint must also, ordinarily, be referred to the Legal Ombudsman within a year of the happening of the thing complained of. If the time limits are not followed, the Ombudsman might not deal with the complaint.