Making a complaint
We strive to provide an excellent service. If you have concerns about any aspect of the work we have done for you please raise them with us. If it is not possible to resolve the problem then you or we may implement the firm’s formal complaints procedure, a copy of which is available on request. No charge will be made for dealing with a client’s complaint.
Ian Jones, our Principal Solicitor, can be contacted using the Register a Complaint form on this page.
A complaint can include a complaint about a bill from us for work done. You should be aware that in such a situation you may have the right to object to the bill by way of a complaint to the Legal Ombudsman. You may also be entitled to apply to the court for an assessment of our bill under Part III of the Solicitors Act 1974.
The Legal Ombudsman
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint.
For more information about the Ombudsman’s service or to get in touch, the Legal Ombudsman's contact details are:
Website: http://www.legalombudsman.org.uk/
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
Before making a complaint to the Legal Ombudsman you must normally make a complaint to us, following our complaints procedure. If the complaint has not been resolved to your satisfaction within eight weeks of being made, you can then use the Legal Ombudsman process.
Usually, a complaint must be referred to the Legal Ombudsman within six months of receving our written reply to your complaint, and within one year of the issue itself occurring. If the time limits are not met, the Ombudsman might not deal with the complaint.
Register a complaint
Get in touch
Do you have a legal matter you'd like to discuss with us? Get in touch using the details below or use the form here and a member of our team will be in touch to discuss your enquiry.
Address: Spencer Shaw Solicitors Limited
Vancouver House, 111 Hagley Road, Edgbaston, Birmingham B16 8LB
Opening hours:
Monday - Friday 9:00AM - 5:00PM
Saturday, Sunday & Bank Holidays - Closed
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