We strive to provide an excellent service. If you have concerns about any aspect of the work we have done for you please raise them with us. If it is not possible to resolve the problem then you or we may implement the firm’s formal complaints procedure, a copy of which is available on request. No charge will be made for dealing with a client’s complaint.
Ian Jones, our Principal Solicitor, can be contacted using the Register a Complaint form on this page.
A complaint can include a complaint about a bill from us for work done. You should be aware that in such a situation you may have the right to object to the bill by way of a complaint to the Legal Ombudsman. You may also be entitled to apply to the court for an assessment of our bill under Part III of the Solicitors Act 1974.