If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. If you wish to complain to the Legal Ombudsman, you must refer the issue within six months of receving our written reply, and within one year of the issue itself occurring (or when you could reasonably have realised there was a cause for complaint).
You can also refer a complaint to the Legal Ombudsman if we have not resolved it within eight weeks of you making the complaint.
If the time limits are not met, the Ombudsman might not deal with the complaint.
For more information about the Ombudsman’s service or to get in touch, the Legal Ombudsman's contact details are: