The English legal system is very complex, even for specialists. But when it comes to day-to-day management of people, we believe the best advice is to keep policies and procedures simple so that everyone can understand them.
We have supported employees in tribunals where the employer’s policies have been so complicated, even experienced HR personnel haven’t been able to explain them to the judge. This level of confusion benefits nobody - had the employer used easy-to-understand policies, the conflict may have been avoided altogether.