Ian features in the November/December edition of Care Home Management Magazine. 
Supporting managers is a main concern in the Care Industry. 12.8% of Registered Manager posts are unfilled and roles have a high turnover rate (26.3%). Where the roles are filled, managers report low levels of support, training, and job satisfaction. 
One simple way to support your managers (no matter what your industry) is to implement a well written handbook. 
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