Neal joined Spencer Shaw Solicitors in 2016 as a Director of Business Development, and is responsible for helping the business deliver excellent service to its clients. 
What was your background before joining Spencer Shaw? 
I was previously a Chief Inspector with Suffolk Police which involved running police stations and setting up and managing teams, including the helicopter unit. I retired from the police after 30 years in the service, and decided to use my experience of managing teams and became a Business and Leadership Consultant. I met Ian Jones when I moved to the West Midlands to be closer to family. Ian had already founded Spencer Shaw Solicitors, and we felt that our experience complemented each other and that together we could grow the business even further. 
 
What is your role at Spencer Shaw? 
I am Director of Business Development and a shareholder of the firm. I focus on making sure that we provide the best possible service to clients, particularly making our services efficient and accessible. I also look at how we can continue to grow the business, for example by reaching new audiences, employing more staff and offering additional services. 
 
What about the job are you most passionate about? 
Creating a great team and supporting them to deliver excellent client services. 
 
What is a typical day in your role? 
Typically, I am looking at the plan for the firm: do we have the right people, resources and systems in place for the increasing amount of work coming in, and how can we achieve our goals for the future? I split my working time between being in the office and working from home. When I am in the office I may be meeting with business suppliers, or catching up with our Business Development Officer about their work. 
 
What do you think makes Spencer Shaw a great firm? 
We treat our people like people, not machines. At Spencer Shaw Solicitors we believe in providing work-life balance, offering a friendly and flexible working environment. As a result we attract talented employees who are passionate about their work and the company. 
 
What advice would you give to somebody who wants to get into this area of work? 
If you are planning to be a leader, know where you are going and surround yourself with good people who will get you there. 
 
Tell us something about you outside of work? 
I spend a lot of time with my grandkids, on the floor playing with toys and watching how their minds develop. It’s fascinating. 
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